Frequently Asked Questions
Everything you need to know about your JustFab shopping experience.
How does the VIP Membership work?
As a VIP member, you get exclusive access to styles starting at $39.95. Shop or 'Skip the Month' between the 1st and 5th of each month to avoid a $49.95 charge, which becomes a member credit you can spend any time.
What is your return and exchange policy?
We offer free returns and exchanges within 60 days of purchase. Items must be in their original, unworn condition with tags attached to be eligible for a full refund or exchange.
How long does shipping take?
Standard shipping typically takes 4-10 business days within the contiguous United States. We also offer expedited and express shipping options if you need your fashion fix sooner.
Can I cancel my VIP membership at any time?
Yes, you can cancel your VIP membership at any time without any hidden fees. Simply contact our 24/7 customer service team via phone or live chat to process your request.
How do I know what size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-toed heels.
Do you ship internationally?
Currently, JustFab ships to the United States, Canada, and several European countries including the UK, Germany, and France through our localized regional websites.